Accessibility statement for GOV.UK Pay

GOV.UK Pay is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to the:

There is a separate accessibility statement for GOV.UK Pay’s technical documentation.

There's also a separate accessibility statement for the main GOV.UK website.

Compliance status

These websites are partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reason(s):

(a) non-compliance with the accessibility regulations

The following content on GOV.UK Pay’s status page is not compliant with the Web Content Accessibility Guidelines version 2.2 AA standard. The non-compliances are listed below:

  • ‘Subscribe to updates’ forms, when submitted with incorrect data, do not inform screen reader users of the error message when it becomes available (WCAG success criterion 4.1.3)

We are working on some changes to improve GOV.UK Pay’s status page.

(b) disproportionate burden

You cannot use autocomplete to populate the country field on our payment pages. This is to ensure that the country used is from the GOV.UK Pay validated dataset. Most users will not be affected, as the United Kingdom is the default value.

There is a 90-minute timeout on payment pages and you cannot extend your time. We do not display a message to users because this might be inaccurate due to timeouts imposed by third-party providers. This is not compliant with the Web Content Accessibility Guidelines version 2.2 AAA standard, section 2.2.6.

Preparation of this accessibility statement

This statement was prepared on 2 Oct 2026.

We regularly test our service

GOV.UK Pay team carries out their own testing when making changes to the service, ensuring we are still compliant with WCAG 2.2 AA. We are not aware of any failures to comply with the latest WCAG 2.2 AA criteria.

We regularly test user journeys for both paying users and government service teams, including:

  • setting up a test account
  • making a demo payment
  • setting up a payment link
  • requesting a live account
  • adding a team member
  • creating a prototype link
  • logging in to an account
  • making a card payment
  • making a card payment with Apple Pay and Google Pay

Feedback and contact information

We’re always looking to improve the accessibility of this service. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, email govuk-pay-support@digital.cabinet-office.gov.uk.

We’ll consider your request and get back to you within 2 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service, which is run on behalf of EHRC.