Roadmap

We want to keep making GOV.UK Pay better by adding new features and making sure it's safe and works well for both public sector service teams and paying users.

This is a record of what we've done, and a plan for what we want to improve next. Our plans can change based on what we learn from testing the product and speaking to our users.

Recently released

Signed contract with new payment provider

Following a procurement exercise we have signed a contract with Adyen for non-Crown card payments and pay by bank. We have put together a team on GOV.UK Pay to manage the migration. The team will make sure the move is as quick and easy as possible, doing the hard work to make it easier for all our service teams across the public sector.

Web Application Firewall changes (WAF)

We have updated our Web Application Firewall (WAF). This will maintain our high level of security and make it easier for us to update it in future.

Updated the Settings pages in the admin tool

We’ve made changes to the Settings pages in the GOV.UK Pay admin tool so they're clearer and simpler. This will make it easier for public sector teams to manage their services and switch easily between live and test modes.

Accepting new payment types

Behind the scenes we've updated GOV.UK Pay to manage not just card payments but other ways to pay as well. This change is important because it means paying users of public sector services will have more options in future, making GOV.UK Pay able to adapt to different needs. More payment options make it simpler for everyone to use public sector services in the way that works best for them, and allows more public services to benefit from using us. We plan to use pay by bank, which could make payments faster and cheaper while keeping them secure.

What we’re doing now

Migration planning

The team working on payment provider migration is building our integration with the new provider Adyen. We will be in touch with services regularly about progress and timelines.

What's next

Release pay by bank to a small number of public sector services

We want to integrate GOV.UK Pay with a pay by bank supplier so we can release pay by bank for a small number of public sector services. This will allow users to pay for public sector services with their banking app or online banking. We’ll use what we learn from this work to improve pay by bank before releasing it to more public sector services.

Future plans

Improve database performance

We want to make some changes to one of our largest databases to improve its performance. This means public sector service teams will be able to complete large transaction searches in the GOV.UK Pay admin tool more quickly and efficiently.

Multi-factor authentication reset

We want to automate the process for public sector service users to reset the multi-factor authentication on their GOV.UK Pay account. This means that users will be able to regain access to their account without intervention from the GOV.UK Pay team, saving time while maintaining security.

Improve the paying user journey

We want to make incremental changes to the payment pages, including investigating whether we should remove the Confirm page from the user journey. This could reduce friction for paying users and make it easier for them to pay for public sector services online.

Annual security checks

We'll continue to stay up to date with our annual PCI compliance evaluations, meeting our commitment to keep our users' payment experience safe and secure.

Linking with other government finance systems

We want to make it easier to connect GOV.UK Pay with Enterprise Resource Planning (ERP) systems. This can reduce the need to manually process data when doing reconciliations and refunds.

Get in touch

Email govuk-pay-support@digital.cabinet-office.gov.uk if you’d like to be involved in research, if you have any questions, or if there are other features you’d like us to develop.